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Privacy Policy

Lead360 Privacy Policy

Effective Date: July 7, 2026

At Lead360, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and retain your data when you use our platform and services, including our integrations with third-party services like Google.

By accessing or using Lead360, you consent to the collection and use of your information as described in this policy.

1. Information We Collect and Data Accessed

We collect information necessary to provide you with our marketing, synchronization, and CRM services. This includes:

  • Account Information: Name, email address, business details, and account credentials used to log into Lead360.

  • Service Data: Information regarding your commerce activities, social media connections, websites, advertisements, and marketing channels that you choose to sync with our platform.

  • Google User Data (API Scopes): When you explicitly authorize our platform via the Google OAuth consent process, we access and interact with specific Google user data to enable core features:

    • Google Business Profile (GMB) Data: Location details, business performance metrics, customer reviews, and post/update information.

    • Google Calendar Data: Calendar availability, existing events, calendar IDs, and scheduling configurations.

2. How We Use Your Information (Data Usage)

We process and handle your data strictly to deliver, maintain, and improve our platform functionality. Specifically:

  • General Data: Used to allow you to synchronize your commerce activities across various marketing channels and manage your lead generation workflows.

  • Google User Data:

    • Google Business Profile data is used to allow you to view local business analytics, monitor performance, and respond directly to customer reviews from your Lead360 dashboard.

    • Google Calendar data is used solely to synchronize appointment bookings, manage scheduling configurations, prevent booking conflicts, and automatically inject or update consultation appointments when a lead books through your Lead360 funnels.

  • Google Limited Use Compliance: Lead360’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to serve advertisements or for any unauthorized profiling.

3. Data Sharing and Third-Party Disclosure

  • No Sale of Data: We do not sell, rent, or trade your personal data or Google user data to third parties for marketing or advertising purposes.

  • Service Providers: We only share user data (including Google user data) with trusted, secure third-party infrastructure components—such as our secure cloud hosting providers, database managers, and essential technical sub-processors—strictly necessary to operate the platform and display your account dashboard to you. These providers are bound by strict confidentiality obligations.

  • Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Storage, Protection & Security

Your privacy and data security are paramount to us. We employ industry-standard technical and organizational measures to safeguard your information:

  • Encryption: All data, including Google user data, is encrypted in transit using secure SSL/TLS protocols and is encrypted at rest within our secure database clusters.

  • Access Controls: Access to account and API data is strictly restricted to automated system processes and authorized system functions necessary to run your integrations.

5. Data Retention & Deletion

  • Retention Period: We retain your personal information and Google user data only for as long as your Lead360 account remains active or as needed to provide you with our core services.

  • Revoking Access: You can revoke Lead360’s access to your Google account at any time via your Google Security Settings page or by disconnecting the integration directly within the Lead360 dashboard.

  • Data Deletion Requests: Users have an accessible right to request the permanent deletion of their data. You can request that we delete all your data, including historical Google API data, from our active databases by contacting our support team at Support@lead360marketing.com. Upon receiving your request, we will process and permanently purge your data within 30 days.

6. Limitation of Liability & Intellectual Property

  • Intellectual Property: All content and materials on Lead360, including software, designs, logos, and documentation, are the property of Lead360 or its licensors. You may not use or reproduce them without prior written consent.

  • Limitation of Liability: Lead360 is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. We do not guarantee the absolute accuracy or reliability of external data synchronized via third-party APIs.

7. Governing Law

This Privacy Policy and our Terms of Service are governed by and construed in accordance with the laws of Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Canada.

8. Changes to this Policy

We may revise this privacy policy at any time without prior notice to reflect changes in our practices or regulatory requirements. Your continued use of Lead360 after any changes constitutes acceptance of the revised terms.